Confidentiality and privacy are of our primary significance.
Mema UpCare protects the privacy of everyone, including the privacy of their participants and employees.
All persons (or their legal agents) are entitled to decide who has access to their private data.
Mema UpCare collects, uses and discloses data in accordance with appropriate state/territory laws and Federal Privacy Act.
Mema UpCare promotes and supports privacy and confidentiality procedures through its documents and information management procedures.
Mema UpCare shall obtain only the data needed for the secure and efficient provision of the service. It will only use collected data for the purpose it has been gathered and properly secure it.
Privacy Concerns or Complaints
If you have any queries or concerns about your personal information, or would like to make a complaint, please contact us for assistance.
Before gathering private data from participants or their agents, employees must clarify:
That Mema UpCare only collects private data needed for the secure and efficient delivery of services;
That private data kept safely is used only for the purpose of obtaining it;
What data is needed?
Why the data is being gathered and how it will be stored and used;
Occasions when it may be necessary to disclose the data and who or where the data may be revealed;
The right of the Participant to refuse to disclose the data;
The rights of the Participant to supply, access, update and use private data and to give and withdraw their permission; and
The implications (if any) if all or part of the necessary data is not supplied.
Participants and their relatives must receive a Privacy Statement from Mema UpCare and notify them that a copy of this policy and procedure is accessible on request.
Employees only have access to the private data of Participants if it is necessary to carry out their responsibilities.
Employees and Participants have the right to:
Request access to private data Mema UpCare holds about them, without offering a reason to request access;
Access this data; and
Make corrections if they think the data is not precise, complete or up-to-date.
Personal data of the Participant or Employee may only be revealed:
For emergency medical therapy;
To external organisations with the permission of the person or of the Participants, Parents or Guardians;
With the written consent of the authorised person;
To fulfil parliamentary responsibilities such as compulsory reporting when needed by legislation.
If an employee is in a position where they think they need to reveal data about a Participant or other employee that they would not normally disclose, they must consult the Director before disclosing the data.